93ck's Privacy Policy
Your personal information is completely safe with us. This page clearly explains how we collect, store, and protect your data.
Table of Contents
- Introduction and Definitions
- What Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing and Disclosure of Information
- Cookies and Tracking Technology
- Data Storage and Security
- Your Rights
- Third-Party Links and Services
- Privacy of Minors
- Policy Changes
- Contact
Introduction and Definitions
93ck ("we", "us", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. The privacy and protection of personal information of users on our website https://93ck.cam is our highest priority.
This privacy policy ("policy") explains how 93ck collects, uses, stores, and where necessary shares your personal information with third parties. This policy is an integral part of our terms and conditions.
The key definitions used in this policy are outlined below:
Personal Information:
Any information that can directly or indirectly identify you. For example: name, address, phone number, email address, national identity card number, financial information, and so on.
Processing:
Any operation performed on personal information — collection, recording, organisation, storage, modification, retrieval, use, disclosure, or deletion.
User:
Any person, registered or unregistered, who uses our services on the 93ck platform.
What Information We Collect
93ck may collect various types of information from you. The information falls into two main categories — information you voluntarily provide and information collected automatically.
2.1 Information You Voluntarily Provide
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National Identity Card (NID) or passport number (for KYC verification)
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Password and security question answers
- Content of communications sent via live chat or email
2.2 Automatically Collected Information
- IP address and device identifiers
- Browser type and operating system
- Time spent on the website and pages visited
- Game history and betting patterns
- Login time and logout time
- Device location data (only if permission is granted)
How We Collect Information
93ck collects your information in the following ways:
3.1 Direct Collection
You provide information directly through account registration, login, deposit or withdrawal forms, the KYC verification process, and by contacting the support team. This information is essential for providing our services.
3.2 Automatic Methods
Information about your browsing experience and behaviour is collected automatically using our server logs, cookies, and similar technologies. For more details, see Section 6 (Cookies Policy).
3.3 Information Received from Third Parties
We may receive relevant information from payment providers (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention agencies. This information is used solely to ensure the security of your account.
Purpose of Using Information
93ck uses collected information only for the following legitimate purposes:
Providing Services
Account management, transaction processing, game access, and customer support.
Identity Verification
Completing the KYC process, age verification, and anti-money laundering.
Security and Fraud Prevention
Account protection, detection of suspicious activity, and prevention of fraud.
Responsible Gaming
Monitoring playing patterns and helping to identify problematic gaming behaviour.
Communication
Sending important account updates, transaction confirmations, and support responses.
Service Improvement
Analysing platform performance and improving the user experience.
Sharing and Disclosure of Information
93ck may share your personal information with third parties only under strictly controlled circumstances. Those circumstances are described below:
5.1 Service Providers
We work with trusted service providers who carry out technical and operational tasks on our behalf. These include payment processors (bKash, Nagad, Rocket), KYC verification services, cloud storage, and cybersecurity firms. These organisations are contractually bound to uphold the privacy standards we set.
5.2 Legal Obligations
We may be required to disclose information in response to a court order, government directive, or applicable law. Such disclosure is beyond our control and is required by law.
5.3 Fraud and Crime Prevention
Information may be shared with relevant authorities to assist in investigations related to money laundering, terrorist financing, or other financial crimes.
5.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, collected information may be transferred to the new entity. We will notify you in advance if such a change occurs.
Cookies and Tracking Technology
93ck uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. Maintaining login sessions, security verification, and detecting technical errors are handled through these cookies. Disabling them will prevent the site from working properly.
6.2 Analytical Cookies
These cookies are used to understand which pages are visited most, where users spend more time, and what errors occur. The data gathered through these cookies is aggregated and not personally identifiable.
6.3 Cookie Controls
You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may prevent you from accessing some features of our service.
Data Storage and Security
7.1 Retention Period
Your personal information will be stored only for as long as it is needed to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for a defined period as required by law.
7.2 Security Measures
93ck follows industry-standard security practices to protect your information:
- SSL encryption (256-bit) — on all data transmissions
- Encrypted database storage
- Two-Factor Authentication support
- Regular security audits and penetration testing
- Access controls — only authorised staff can view sensitive information
- Automatic alerts on suspicious login attempts
7.3 Steps in the Event of a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to minimise harm. Our incident response team remains on alert around the clock.
Your Rights
As a user of 93ck, you have a number of important rights regarding your personal information:
Right to Access
You have the right to ask what information we hold about you.
Right to Rectification
You have the right to request that incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible if legal obligations exist.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be limited.
Right to Data Portability
The right to request your information in a common, machine-readable format and to transfer it elsewhere.
Right to Object
You have the right to object to marketing communications or certain types of processing.
To exercise these rights, email [email protected] or contact us through 24/7 live chat. We will process your request as quickly as possible.
Third-Party Links and Services
The 93ck platform uses software from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers follow their own privacy policies.
For payments, mobile banking services like bKash, Nagad, and Rocket are used, which are governed by their own privacy policies. When making transactions through these services, the policies of the respective provider will apply.
We are not responsible for the data collection practices of third parties. We advise you to read the privacy policy of the relevant third party.
Privacy of Minors
93ck is only for those aged 21 and above. We do not knowingly collect information from any person under the age of 21.
Age verification is mandatory during registration. If a user provides a false age, such an account will be deactivated and the collected information will be deleted.
If you believe that a minor has registered on our platform, please contact us immediately at [email protected].
Policy Changes
93ck may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will notify you via email or through the platform. If you continue to use our services after the changes, you will be considered to have agreed to the new policy.
We recommend that you review this policy regularly and stay updated on any changes.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact our privacy team:
Live Chat
24/7 support available in Bengali
Response Time
We try to respond to your request as quickly as possible
For more details, visit our FAQ page or Terms & Conditions page. To learn about responsible gaming, visit the Responsible Gaming page.